Terms & Conditions — Isadora London

Last updated: October 2025

Welcome to Isadora London. By accessing or purchasing from our website (https://isadora-london.com) you agree to the following terms and conditions.

1. Company Information

Isadora London (“we”, “our”, “us”) is an online fashion boutique. For questions, contact:
Email: info@isadora-london.com
Hours: Mon–Fri 09:00–17:00, Sat–Sun 10:00–16:00 (CET)

2. Products & Availability

We describe and photograph items as accurately as possible. Colours may differ due to lighting or screen settings. While we keep stock information up to date, online availability may occasionally be inaccurate due to real-time processing. If an ordered item is unavailable, you’ll be notified and offered an alternative or a full refund.

3. Pricing & Payment

• Prices shown in GBP (£), VAT included where applicable.
• Accepted payments: Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay.
• Payment is due at checkout; orders are processed after payment confirmation.
• We may update prices, promotions or discounts without prior notice.

4. Shipping & Delivery

Orders are typically processed within 24–48 hours (up to 72h in peak periods). Estimated delivery once shipped:

• UK & Europe: 6–12 business days
• US, Canada, Australia: 8–14 business days
• Rest of World: 10–15 business days

We offer Free Premium Shipping on all orders. Isadora London is not responsible for delays caused by couriers, customs, weather or force majeure. See our Shipping Policy for full details.

5. Returns & Refunds

• 30-day return period from delivery date for eligible items.
• Items must be unworn, unwashed, and in original packaging.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Final Sale: sale/promotional items are non-returnable except for confirmed defects.

Full details: Refund Policy.

6. Cancellations

Orders can be cancelled within 10 minutes of purchase if not yet processed. Email info@isadora-london.com immediately with your order number.

7. Exchanges

Need a different size? Contact support to request a size exchange (subject to availability). Return shipping costs may apply unless otherwise agreed in writing.

8. Intellectual Property

All content (images, product designs, text, logos) on isadora-london.com is the property of Isadora London and protected by copyright laws. Unauthorised use is prohibited.

9. Liability & Disclaimer

We strive for accuracy but are not liable for indirect or consequential damages arising from website use, courier/customs delays, or typographical errors. Our total liability for any order shall not exceed the amount paid for that order.

10. Privacy & Data

Your data is processed according to our Privacy Policy. Payment details are encrypted and handled securely.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to UK jurisdiction.

12. Updates to These Terms

We may update these Terms & Conditions at any time. The latest version is published on this page. Continued use of the website constitutes acceptance of any changes.

Contact Us

Questions about these Terms? Email info@isadora-london.com.