Terms & Conditions — Isadora London

Last updated: October 2025

Welcome to Isadora London. By accessing or purchasing from our website (https://isadora-london.com) you agree to the following Terms & Conditions.

1. Company Information

Isadora London (“we”, “our”, “us”) operates as an online fashion retailer. For enquiries, please contact:
Email: info@isadora-london.com
Support Hours (CET): Mon–Fri 09:00–17:00, Sat–Sun 10:00–16:00

2. Products & Availability

We make every effort to describe and display products as accurately as possible. Colours and appearance may vary slightly depending on lighting and screen settings.

Product availability is subject to change. In the event that an item becomes unavailable after purchase, we will notify you and offer either a suitable alternative or a full refund.

3. Pricing & Payment

• All prices are displayed in GBP (£) and include VAT where applicable.
• Accepted payment methods include Visa, Mastercard, American Express, PayPal, Klarna and Apple Pay.
• Payment must be completed at checkout before an order is processed.
• We reserve the right to adjust prices, promotions or discounts at any time.

4. Shipping & Delivery

Orders are processed within 1–3 business days.

Estimated delivery times after dispatch:

• UK & Europe: 6–13 business days
• US, Canada, Australia: 8–14 business days
• Rest of World: 10–15 business days

We offer Free Tracked Shipping on all orders.

Delivery times are estimates and may vary due to factors outside our control, such as courier delays, customs processing or peak seasonal periods. Full details are available in our Shipping Policy.

5. Returns & Refunds

• A 30-day return period applies from the date of delivery.
• Items must be unworn, unwashed, and in original condition.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refunds are processed after returned items are received and inspected.

For complete details, please review our Refund Policy.

6. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at info@isadora-london.com.

Orders may only be changed or cancelled before dispatch. Once dispatched, orders cannot be cancelled and must follow the return procedure.

7. Exchanges

If you require a different size, please contact our support team. Exchanges are subject to product availability and return conditions.

8. Intellectual Property

All content on isadora-london.com, including images, product designs, text and logos, is the property of Isadora London and protected under applicable copyright and intellectual property laws. Unauthorised use is prohibited.

9. Limitation of Liability

We are committed to maintaining accurate information on our website. However, we are not responsible for indirect or consequential losses arising from the use of this website.

Our liability in relation to any order shall not exceed the total amount paid for that order.

10. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy. Payment details are securely encrypted and processed through authorised payment providers.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the UK courts.

12. Updates to These Terms

We may update these Terms & Conditions from time to time. The most recent version will always be published on this page. Continued use of the website constitutes acceptance of the updated Terms.

Contact Us

For questions regarding these Terms & Conditions, please email info@isadora-london.com.