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Shipping & Delivery

Shipping & Delivery Policy — Isadora London

Update December 2025: During seasonal peak periods, carrier networks across the UK, Europe, the US and other regions experience higher-than-normal volumes. This may extend delivery times slightly. This applies to all countries we ship to.
We monitor every order closely, and you’ll continue to receive tracking updates so you never feel left in the dark.

At Isadora London, we take great care to ensure that every order is prepared beautifully, inspected thoroughly, and delivered to you with reliability and transparency.
Our pieces are crafted with intention, and we treat the delivery of each order with the same standard.

Order Processing

Each order is individually prepared and quality-checked by our fulfilment team.
• Processing time: 1–2 business days
• During high-volume periods, processing may extend to up to 72 hours
• A tracking link will be emailed as soon as your parcel has been scanned by the carrier

We believe in clarity over guesswork, no hidden delays, no unrealistic promises.

Delivery Times

Once shipped, orders are currently expected to arrive within 6–13 business days, due to high demand at courier and postal services, which are beyond our control. Factors such as weather conditions, customs procedures, and peak holiday traffic can also impact delivery times. We appreciate your patience during this busy time and are committed to ensuring your order reaches you as soon as possible.

Note: The shipping times above are only estimates in business/working days and do not include our 1–3 day (24–72 hour) processing time.

Region Estimated Delivery Tracking Available Shipping Fee
UK & Europe 6–12 business days Free
US, Canada, Australia 8–14 business days Free
Rest of World 10–15 business days Free

Tracking Your Order

Every order is shipped with full end-to-end tracking.
Tracking updates may take 24–72 hours to appear after dispatch, depending on carrier scanning times.
You’ll receive your tracking link automatically via email.

Shipping Fees

We are pleased to offer Complimentary Premium Shipping on all orders worldwide, no surprises, no additional checkout costs.

Time-Sensitive Orders

If you are purchasing for a special event (wedding, birthday, holiday), we recommend contacting us before placing your order so we can advise on delivery timing.
Event-specific delivery cannot be guaranteed unless confirmed by our team in writing.

Address Accuracy & Delivery Attempts

Please ensure your shipping address is complete and accurate at checkout.
Isadora London is not liable for:
• failed deliveries due to incorrect or incomplete addresses
• missed delivery attempts
• parcels returned to sender

If your parcel is returned to our warehouse, simply contact us and we will assist with re-shipment.

Delayed or Misrouted Parcels

While rare, unexpected delays may occur due to customs, severe weather, or regional carrier volume.
If your parcel appears delayed, our support team will assist you immediately.

Questions and Support

For any questions regarding your order or our shipping policy, please contact our customer service at: info@isadora-london.com. Our dedicated team is ready to assist you and answer your questions as quickly as possible.

Free premium shipping

Track & Trace on every order — delivered with care.

30-Day Easy Returns

Not the perfect fit? Swap or return without stress.

Customer care

Always here to help – guaranteed response within 24 hours.

Secure checkout

Encrypted payments for a safe, smooth shopping experience.