Your cart is empty
Continue shoppingIsadora London is committed to providing all its customers with a fast and reliable shipping service. This policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.
After placing your order, you will receive a confirmation email. Please allow 24–48 hours for order processing. During peak shopping seasons, processing may take up to 72 hours (1–3 business days). Once your order has been shipped, you will receive an email with tracking information, allowing you to track your package to its final destination.
If you wish to cancel or correct your shipping address, you can request this within 10 minutes after placing your order by emailing info@isadora-london.com. After this 10-minute window, your order will enter processing and changes or cancellations can no longer be guaranteed.
Once shipped, orders are currently expected to arrive within 6–13 business days, due to high demand at courier and postal services, which are beyond our control. Factors such as weather conditions, customs procedures, and peak holiday traffic can also impact delivery times. We appreciate your patience during this busy time and are committed to ensuring your order reaches you as soon as possible.
Note: The shipping times above are only estimates in business/working days and do not include our 1–3 day (24–72 hour) processing time.
| Region | Estimated Delivery | Tracking Available | Shipping Fee |
|---|---|---|---|
| UK & Europe | 6–12 business days | ✓ | Free |
| US, Canada, Australia | 8–14 business days | ✓ | Free |
| Rest of World | 10–15 business days | ✓ | Free |
While we strive to deliver all orders within the estimated timeframes provided, we cannot guarantee delivery before specific dates or events, such as Christmas, weddings, or other celebrations.
To ensure timely delivery for special occasions, we recommend placing your order well in advance. If you have any concerns about delivery times, please contact us at info@isadora-london.com before placing your order.
Please note that unforeseen delays, such as those caused by courier issues or customs clearance, are beyond our control, and Isadora London cannot be held liable for missed deadlines due to such delays.
Isadora London is proud to offer free premium shipping. Regardless of your order amount or location, you benefit from free delivery. This offer reflects our commitment to making the shopping experience as pleasant and hassle-free as possible.
All orders placed with Isadora London are shipped directly from our warehouse. This method allows us to shorten processing times and ensure that our customers receive their products as quickly as possible. Additionally, it enables us to conduct strict quality control on every item shipped.
By placing an order with Isadora London, you confirm that you have read, understood, and agreed to our Terms and Conditions and this Shipping Policy. This includes acknowledgment of our estimated delivery times, potential delays, and limitations of liability as outlined above.
Isadora London provides tracking information for all shipped orders. You will receive a tracking number via email once your order is shipped. With this number, you can track the status of your delivery through the carrier's website.
For any questions regarding your order or our shipping policy, please contact our customer service at: info@isadora-london.com. Our dedicated team is ready to assist you and answer your questions as quickly as possible.
While we strive to meet estimated delivery times, certain factors beyond our control may cause delays. Isadora London is not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. If you notice an error, please email info@isadora-london.com within 10 minutes of purchase so we can attempt to correct it. After this 10-minute window, your order may already be processing in our shipping department and we cannot guarantee address changes or retrieval.
Isadora London aims to provide an exceptional online shopping experience with fast and reliable delivery. By adhering to our shipping policy, we ensure that every customer receives their products as quickly as possible while maintaining high satisfaction. For any further information, please contact us at info@isadora-london.com.
