Refund policy

Refund Policy — Isadora London

At Isadora London, we are committed to providing a smooth and transparent shopping experience. Please review our return and refund policy below.

Returns

Customers may request a return within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• Items must be returned within 30 days of receipt

• Proof of purchase is required

To initiate a return, please contact info@isadora-london.com with your order number.

Refunds

Refunds are processed once the returned item has been received and inspected.

Please allow up to 5–10 business days for the refund to appear on your original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

Delivery Estimates

Delivery times provided on our website are estimates. If you require delivery for a specific event date, please contact us before placing your order.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched, it can no longer be cancelled and must follow the return procedure.

Fulfillment & Returns Handling

Isadora London works with international fulfillment partners. Depending on the product and location, returns may be processed at a designated inspection facility.

Return instructions will be provided after contacting our support team.