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At Isadora London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our returns and refunds policy has been carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not eligible for this guarantee.
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Purchases for Specific Events or Dates
Items purchased for specific events or occasions, such as Christmas, weddings, or other celebrations, are subject to our standard refund and return policies.
We do not accept returns or issue refunds solely because an item was not delivered in time for a specific date, unless:
By placing an order, you agree to these terms and acknowledge that delivery times are estimates and not guaranteed for time-sensitive purchases.
Customers are responsible for shipping costs associated with returns. Isadora London does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.
Returns must be reported within 30 days of receiving your item, in accordance with UK consumer protection laws. After this period, we are unable to accept returns.
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before making a purchase.
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
If your order has been marked as delivered but you have not received it or the delivery was missed, please be aware that the postal service will typically attempt to deliver your package 2 to 3 times. If, after these attempts, the package is still not successfully delivered, it will be returned to us.
In these cases, we cannot offer a refund or accept a return for the item, as the issue is related to the delivery process managed by the postal service or courier company. We recommend contacting the courier directly to inquire about the status of your delivery and arrange for re-delivery, should it be necessary.
Once the package has been returned to us, we will notify you. However, we are unable to issue a refund or process a return at this point, as the issue falls under the responsibility of the delivery company.
If you wish to cancel your order, please contact us immediately at info@isadora-london.com. If your order has not yet been processed or dispatched, we will cancel it and issue a full refund.
Once your order has been processed and prepared for dispatch, it can no longer be cancelled. At this stage, the order will proceed as planned.
To initiate a return, please email info@isadora-london.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Isadora London is committed to ensuring customer satisfaction. By adhering to our returns and refunds policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@isadora-london.com.
